Texas Alcoholic Beverage Commission (TABC) Practice Exam

How should a seller respond if a customer is visibly intoxicated?

1. Allow them to continue ordering drinks.

2. Refuse service and encourage them to sober up.

3. Inform them that it is legal to continue serving them.

4. Call over a manager to handle the situation.

The correct answer is: Refuse service and encourage them to sober up.

When a seller identifies that a customer is visibly intoxicated, the most responsible action is to refuse service and encourage the individual to sober up. This approach aligns with the legal responsibilities set forth by the Texas Alcoholic Beverage Commission and promotes the safety and well-being of both the customer and others. By refusing service, the seller helps prevent potential over-intoxication, which could lead to harmful consequences such as accidents or altercations. Encouraging the individual to sober up demonstrates a commitment to responsible alcohol service and acknowledges that their state may impair their judgment and decision-making skills. This proactive measure also helps maintain a safe environment for all patrons. In contrast, allowing the customer to continue ordering drinks, claiming legality of service despite their condition, or deferring to a manager could contribute to further intoxication and potential harm, which is not in compliance with TABC regulations. Sellers are trained to recognize the signals of intoxication and to take appropriate action to ensure the responsible serving of alcohol, emphasizing safety and compliance with the law.