Texas Alcoholic Beverage Commission (TABC) Practice Exam

If an intoxicated customer refuses a taxi or a ride from a friend, what action should be taken?

1. Call for a ride-sharing service.

2. Ignore their decision and allow them to leave.

3. Call law enforcement for assistance.

4. Offer them more drinks to convince them to stay.

The correct answer is: Call law enforcement for assistance.

When dealing with an intoxicated customer who refuses a taxi or a ride from a friend, calling law enforcement for assistance is an appropriate action. The primary concern is the safety of the individual who is intoxicated. Law enforcement can provide support in ensuring that the person does not leave the establishment in an impaired state, which could lead to dangerous situations, such as driving under the influence or becoming a victim of a crime. This option aligns with responsible alcohol service practices, emphasizing the importance of preventing harm. Establishments are often held liable for the actions of their patrons, so taking proactive steps to ensure safety is crucial. Engaging law enforcement helps to mitigate risks and fulfill the legal and moral obligations of the establishment. The other choices, like calling a ride-sharing service, while seemingly helpful, may not provide immediate assistance if the intoxicated individual refuses all forms of transportation. Ignoring their decision undermines the responsibility that the establishment has towards their patrons’ well-being. Offering more drinks can worsen the situation, increasing the level of intoxication and potential harm. Thus, seeking law enforcement intervention is the most responsible and effective measure to consider in this scenario.